Dear Skyline View,

Here is a letter sent to Chancellor Galatolo and Ms. Nevarez (Techology) at the San Mateo Community College District Administration Office regarding WebSmart canceling ALL classes even if most classes had been paid for.

I also want to give big thanks to Skyline Dean Don Carlson for his concern and action and to Wellness instructor Mark Frederick for agreeing to “add” me into the class once session begins.

Dear Mr. Galatolo and Ms. Nevarez,

I fully understand that SMCCD wants full payment on classes by a certain deadline date or they will be cancelled.
Here’s my situation.

I enrolled for several classes a few months ago and paid in full, over $200.00.

Monday, Jan. 6th, I enrolled for one more class (yoga, $46.00 due).

Right after enrolling, a friend had an emergency health concern and I had to leave my house.

I was unable to pay for the extra $46 due to no computer access.

At midnight, ALL my classes were cancelled and now I’m on the waitlist.

WebSmart should be smart enough to only cancel the classes that were not yet paid for.

WebSmart should realize “These 6 units were paid for and will not be cancelled. This 1 unit class is not paid for and will be cancelled.”

Can this be re-programmed? It’s just wrong.

If I hadn’t been in Oakland Kaiser with a friend having a non-verbal seizure and emotional break down, I would have paid for the unpaid class.

When classes are added, WebSmart alerts classes will be cancelled if not paid by the deadline HOWEVER NO DEADLINE DATE IS PROVIDED at the time of registration.

Then the email stating classes will be cancelled arrived in my email box the same day classes were cancelled at midnight.

I was not home or able to receive email as I was caring for my friend.

This email notification should come 72 hours ahead, not the same day. And a reminder should go out 48 hours ahead as well.

Amy Lynn Caplan
Pacifica, CA. 94044